Account deletion

These sections are reproduced from the current product Privacy Policy. Read the full policy for all provisions.

4. Data Retention

We keep account, membership and usage records while your account exists; community messages for 30 days after they are posted; in-app support conversations for 180 days after their last message; support and feedback emails until resolved and for a reasonable period after; deleted portfolios, position ledgers and saved screens for 7 days so that you can restore them; posting-limit records for one day; terms-acceptance and purchase records for as long as needed as a legal record; logs and diagnostics for a limited operational period; cached market and event data for as long as it is useful to the Service. Expired items are removed by a scheduled purge and whenever the feature is next used. Backups may retain copies for a further period.

5. Your Choices and Account Deletion

You can delete your account from the Account page. Deletion removes your account record and sign-in provider links (including the encrypted Apple token, after we ask Apple to revoke its sign-in grant), membership and usage records, watchlists, alerts, tracked setups, saved research and saved screens, preferences and workspace layouts, portfolios and position ledgers, Earnings Radar snapshots and research-outcome records, the support conversations you started, your support and feedback submissions, your community reports and posting-limit records, and your community room memberships; where configured, it also removes the upstream authentication user and revokes Apple sign-in access. Some records are redacted rather than removed: your community messages are replaced with a "Deleted member" marker with their text cleared and expire on their normal 30-day schedule; your messages in support conversations started by other members are cleared; rooms you created are renamed and their descriptions cleared; and a one-way hash of your account identifier is kept so that your deletion is not undone by a backup restore and your purchases cannot be replayed. Deletion does not remove public event-source records, provider-controlled records, logs, backups, data stored in your own browser or device, or records we must keep for legal, security, fraud-prevention or dispute reasons (including terms-acceptance and purchase records). Deleting your account does not cancel a store subscription — cancel it with the store first.

You can also ask us at the contact below to access or correct the personal information we hold about you.

9. Contact

Precision Decision LLC · [email protected]. Support is also available from the Account page in the Service.